- Hypercom T7 Plus Manual Troubleshooting
- Hypercom T7p
- Hypercom T7plus Manual Load Paper
- Hypercom T7plus Faq
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Secure Payment Systems
Rev 1.1
HYPERCOM T7Plus CHECK INSTRUCTIONS
Secure Payment Systems Customer Service/ Technical Support – 888.313.7842
2.
Miscellaneous Administrative Issues
a.
Reprint Receipt (in case there was a printer problem)
i.
Press the “Reprint” key (The reprint key is the last key in the third row) and enter in the invoice number found on the original
copy. If original copy not available, press the “Reports” key (The reports key is the first key in the third row) on the terminal,
press “3” for audit and then press “Enter”. (Or call customer service at (888) 313-7842 and ask for the last 6 digits of the item
number of the transaction)
b.
If the terminal displays: “Call Ctr – NN” (where NN = a two digit number) you must immediately call the SPS voice authorization center
for operator approval. Upon receiving approval you must then:
i.
Force the authorization into the batch (similar to forcing a credit card transaction), by immediately rerunning the transaction just
like the original transaction (do not delay, the customer needs to sign a printed receipt)
c.
If the terminal displays an error response such as: “Micr/Chk # Error” or “DL Error” or “DOB Error” or “Phone # Error” or “State
Code Error” then rerun the transaction from the beginning. If the terminal responds with “Rerun As Paper” then rerun the
transaction from the beginning and select “1” at step #1 above.
3.
Voiding an eCheck transaction
a.
To void a transaction, press the “Void” key and enter the invoice number found on the receipt or audit report. Verify that the amount is
correct for the transaction and press “Enter”
4.
SPS Batch Close (if using the ACH check conversion service)
a.
If not on “Auto Settle”, press the “Settle” key (The settle key is the fifth key in the first row) .At the: “Enter password” prompt, enter
the password (generally it is four zeros (0000)) then press “Enter”
i.
The Terminal will scan the batch and then display totals and ask if they are correct.
ii.
If satisfied with totals press “Yes” or “Enter”. The terminal will dial the SPS processing center, clear the batch, and print a totals
report.
5.
Printing Reports
a.
Printing a Summary Report
i.
Press the “Reports” key on the keypad (The Reports key is the first key in the third row)
ii.
Press “4” for summary and then press “Enter”
b.
Printing an Audit Report
i.
Press the “Reports” key on the keypad (The Reports key is the first key in the third row)
ii.
Press “3” for audit and then press “Enter”
iii.
Type in the Host number and press “Enter”
c.
Printing Batch History Report
i.
Press the “Reports” key on the keypad (The Reports key is
the first key in the third row)
ii.
Press “5” for history and then press “Enter”
iii.
Type 03 for SPS and press “Enter”
iv. Type the desired start date in Month, Day, and Year format,
and then press “Enter”
6.
Automatic Image transmission --- The terminal automatically causes images to be transmitted after the batch is settled. A receipt will be
printed denoting the number of images uploaded if successful, or the number of images not uploaded if unsuccessful. Please call the SPS
Customer Service line if image uploads are unsuccessful for more than two days in a row.
7.
Manual Image Transmission (in case of failed automatic transmission –if using an imager)
a.
Press “FUNCTION” key (The function key is the blue key in the first row) and then type 80 and press “Enter”
b.
Terminal will display 1 = SEND 2 = CLR (clear images) 3 = INFO (states number of images in a storage). Select 1 to send images.
Note: Paper based transactions (where you select non ACH are not included in terminal reporting / batches)
Cable Requirements:
Supported check readers;
Magtek Mini MICR
Cable Part Number: 22517577
Supported imagers;
Magtek MICR Imager
Cable Part Number: 22410311
RDM EC5000 series
Cable Part Number: 810306-001 A
RDM EC6000 series
Cable Part Number: 810306-001 A
Secure payment systems, Hypercom t7plus check instructions
Secure Payment Systems
Rev 1.1
HYPERCOM T7Plus CHECK INSTRUCTIONS
Secure Payment Systems Customer Service/ Technical Support – 888.313.7842
1.
Processing a Check
a.
Press the “Check” key on the keypad (The check key is the second orange key in the second row)
i.
Press the “1” numeric key from the keypad, for manual bank deposit (Check Auth) (i.e. A business
check or a check that was already run and received a “Rerun as Paper” response) and press “Enter”.
(The enter key is the same as “Yes” key and is the green key located at the bottom)
ii.
Press the “2” numeric key from the keypad if this is a check for electronic deposit (ACH Check) (and
the check will be handed back) and press “Enter”. (Business checks must be deposited as paper and
may not be converted)
b.
Guarantee Yes or No? (If “Check Auth” then the word ACH will not appear)
i.
If currently subscribing to the SPS guarantee program “Yes” must be selected at this prompt in order
to for claims to be covered. The terminal will not prompt for ACH or non-ACH if subscribing to
verification services only.
c.
ACH Check Amount? …
i.
Please enter the $ amount and press “Enter”
d.
ACH Check Drivers License Number (if not prompted then the terminal will proceed to (5) below)
i.
Please swipe the magnetic strip license
•
If a good swipe the terminal proceeds to (e) below
•
If a bad swipe or no magnetic strip then:
(a) Begin manual entry of the customer’s driver’s license number as exactly seen on the
license. If letters are required, press the “Shift” key (The shift key is the first key in the last
row) and the desired letter simultaneously. When finished, press “Enter” to see:
•
State Code – Type the two digit state code and press “Enter” (the state code table is
located to the left on this page)
•
DOB prompt follows the phone # prompt if manual.
e.
ACH Check Insert Check
i.
Slide the check thru the imager or check reader
•
If a bad read then try again or if unable to get a good read press the “Cancel” key (The cancel
key is the red key in the last row) and start over when the terminal prompts “Check Auth” or
“ACHCheck” at step (1) above and then manually enter the Account number at the “Enter
MICR Number” prompt. After entering the Account number and pressing “Enter”, terminal will
display:
•
Enter Account # … when finished press “Enter”
•
Enter Routing # … when finished press “Enter”
f.
Enter Check # … Type in check number located in the upper right hand corner of check.
g.
Enter phone #…. Type the customer’s home phone beginning with area code.
h.
Date of birth #…Type the customers date of birth.
i.
Terminal Begins Dialing Sequence (Dialing. Connecting, Receiving, Transmitting, etc.)
i.
If the terminal displays: “OKAY NNNN” the terminal will finish printing the authorization receipt, which
the customer must sign to complete the transaction. The terminal will then prompt to print another
receipt for the customer copy.
41
Alabama
42
Alaska
43
Arizona
45
Arkansas
46
California
47
Colorado
48
Connecticut
91
Wash DC
77
Delaware
49
Florida
50
Georgia
51
Hawaii
52
Idaho
53
Illinois
54
Indiana
56
Iowa
57
Kansas
58
Kentucky
59
Louisiana
60
Maine
61
Maryland
62
Massachusetts
63
Michigan
64
Minnesota
65
Mississippi
67
Missouri
68
Montana
69
Nebraska
70
Nevada
71
New Hamp
66
New Jersey
72
New Mexico
55
New York
73
N Carolina
74
N Dakota
75
Ohio
76
Oklahoma
78
Oregon
44
Pennsylvania
79
Rhode Island
80
S Carolina
81
S Dakota
82
Tennessee
83
Texas
84
Utah
85
Vermont
86
Virginia
87
Washington
88
W Virginia
89
Wisconsin
90
Wyoming
92
Amer Samoa
93
Military ID
94
Guam
95
Puerto Rico
Hypercom T7 Plus Manual Troubleshooting
96
Virgin Islands
28
Alberta
29
Brit Columbia
30
Manitoba
31
New Bruns
32
Newfoundland
33
NW Terr
34
Nova Scotia
35
Ontario
36
Pr Edward Isl.
Hypercom T7p
37
Quebec
38
Saskatchewan
39
Yukon Terr
Hypercom T7plus Manual Load Paper
ABC
State Codes